FAQ

Everything started with a dream and in April 2017, we took the step forward and made that dream into a reality. NEXTSHOESS is now one of the fastest growing online platforms for over 20,000 satisfied customers to access the latest pairs of trendy shoes and sneakers at reasonable prices. We understood there are problems in the online sneaker world and we made it our sole purpose to be the change we want to see in the industry. We’ve made it our mission not only to build an online platform where you can conveniently find all the latest pairs of shoes and sneakers, we’re also building a solid community of like-minded individuals from around the world to gather and share our love for shoes. Learn more at OUR STORY

As with all products sold on Nextshoess; this pair is completely brand new, unworn in the original box with all original extras. No flaws to the shoe will be present, as you will receive them in the exact same condition as they were sent.

Simply log in to your account to view the latest status. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery. You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 48 hours for the courier to update the shipment status after the order is picked up. Please Contact our customer service team on support@nextshoess.co.nz if you have any problem tracking your order.

Yes, size exchange is available under the condition that the item(s) is unused and still have the NEXTSHOESS tags attached. A request for exchange can be made within 5 days of the receivement. Please state the exchange reason and your desired size when contacting our customer service team. Please be mindful that the buyer is responsible for all shipping fees (return & reship) plus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team. Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 5 days with the return tracking number provided. **Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

We can change/cancel the order before the order is shipped by emailing us on support@nextshoess.co.nz for change/cancel action request.

We’re sorry to hear that the item did not meet your expectations. Please contact our customer service team – suppoer@nextshoess.co.nz so we can look into further details for you.